Understanding the Charger Statuses

Charge point operators can view the real-time status of every connector across all chargers in the Electric Avenue Dashboard. These statuses—like Charging, SuspendedEV, and SuspendedEVSE—explain exactly what’s happening in-session: whether energy is flowing, the vehicle has paused, or the charger has temporarily stopped power delivery. Monitoring these values helps operators diagnose issues fast and provide accurate support to drivers.

 

 

Connector Status Reference

Status	What It Means	Typical Causes	What Operators Can Do
Available	Connector is free and ready. No EV is plugged in.	N/A	Nothing needed.
Preparing	EV is plugged in or connector is reserved; session not started yet.	Awaiting authorization, EV wake-up/handshake.	Verify authorization/app start; confirm EV is ready.
Charging	Energy is actively being delivered.	Normal operation.	Monitor current/voltage; confirm expected power.
SuspendedEV	Vehicle requested a pause; charger is ready but EV isn’t drawing power.	Battery full, thermal management, BMS pause.	Inform driver it’s a vehicle-side pause; advise resume/unplug if complete.
SuspendedEVSE	Charger paused power; EV still requests it.	Load management, grid limits, local config (current cap).	Check site load rules, demand limits, or EVSE config.
Finishing	Session ending; EV may still be connected, no power delivered.	Normal end-of-charge sequence.	Wait for unplug; transitions to Available.
Unavailable	Temporarily not usable (blocked/disabled/reserved by operator).	Maintenance, admin disable, physical block.	Re-enable or clear block when ready.
Faulted	Error prevents charging.	Ground/insulation fault, over-temp, hardware error.	Check error code, guide driver, dispatch service if needed.

 

Internet Connection Status (Per Charger)

These network states appear alongside each charger to help you spot connectivity problems quickly:

• Available – Online and communicating normally. Live monitoring, firmware updates, and remote commands are available.

• Temporarily unavailable – Brief outage/dropout or maintenance. Remote actions paused; usually self-recovers.

• Long-term unavailable – Extended offline period; may indicate hardware, network, or configuration issues. Requires follow-up.

• Never connected – No successful connection since install. Likely initial setup, credential, or physical network issue.

Operator tips:

• If a charger frequently flips, inspect Wi-Fi signal strength, interference, or switch to Ethernet.

• For errors, verify network credentials, SIM/ISP status, firewall rules, and local power/network hardware.

Email Notifications

Enable automated alerts so you don’t need to watch the dashboard 24/7:

• Fault alerts – Get notified when a connector or charger enters Faulted.

• Offline alerts – Receive an email when a charger goes Temporarily unavailable or Long-term unavailable.

Best practice: Route alerts to a shared ops inbox and include site/charger naming conventions (e.g., Site-A_Bay-3_EVSE-02) for faster triage.

Quick Triage Workflow

1. Check connector status (Charging vs. SuspendedEV vs. SuspendedEVSE).

2. Confirm network state to rule in/out connectivity.

3. Act accordingly:

   • SuspendedEV → Vehicle-side; advise driver (resume, unplug, or wait).

   • SuspendedEVSE → Site/charger-side; review load rules or configuration.

   • Faulted → Capture error code, restart safely, or dispatch service.

4. Log outcome in your incident/ops system for trend analysis.

Need Help?

If status troubleshooting doesn’t resolve the issue:

• Phone: [phone]

• Email: [e-mail]

Include Charger Serial Number/EVSE, status screenshots, and time of occurrence to speed resolution.