FAQ
- Reporting Overview: Basic, Core, and Plus Plans
- How to Find Devices Connected to Your Network
- EV Charger Billing Guide: How Much Should I Charge?
- Estimated EV Charging Times: What to Expect
- What is Cloud Based Load Balancing?
- Why am I Losing WiFi Connectivity on my Charger?
- Where do I Find My Model / Serial Numbers and Other Important Information?
- What to Do I Do if the Charger Connector Is Stuck in My Car?
- Why Charging May Stop Unexpectedly
- How do I Start and Stop a Charging Session?
- Energy (kWh) vs. Load (kW)
- Why Do Charging Speed Vary?
- How do I Safely Disconnect a Vehicle During a Charging Session?
- What is the Difference Between Session Duration vs. Charging Duration?